NETGEAR's XPressHW provides basic hardware support and next-business day hardware replacement for customers who are seeking to protect their hardware investment. In the event of a hardware failure, NETGEAR will deliver replacement hardware for next business day arrival. NETGEAR recommends XPressHW for businesses which are looking for the most cost effective way to protect their hardware investment. NETGEAR's OnCall 24x7 contract provides unlimited phone and e-mail technical support for your networking product. The customer receives an exclusive toll-free priority phone line access to our technical experts for advanced configuration and trouble shooting support. (Monday through Friday from 8am to 5pm local time, excluding NETGEAR holidays. Calls must be received by the following cut off time for NBD hardware replacement delivery: US/Canada - 6 PM (EST), UK/Ireland - 2 PM, Central Europe - 3 PM, Australia (EST) - 5 PM)
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What happens after I've placed an order?
Once you place an order with us you'll receive an email confirmation listing all your items ordered. You should keep this email for future reference as it also acts as your invoice. We then start to process your order; the order is transmitted to our paperless production facility, built, checked for quality, handed to our installation engineers who then proceed with setup of any software you've ordered, then run through our burn-in and stability tests, checked once more for quality and finally it's handed to our dispatch department who will pack the order and book it in for delivery. Depending on how busy we are this entire process takes around 3-5 working days.
What delivery options are available?
Standard weekday deliveries to UK mainland addresses are free of charge
FREE UK Delivery - UPS/DPD Tracked
The majority of orders are sent by DPD courier (www.dpd.co.uk) who provide a fully trackable service. For orders being sent to UK mainland addresses you'll also benefit from DPD's Predict service - assuming you provide us with a valid email address and mobile phone number you'll receive email and SMS notifications from DPD in the morning before delivery with a predicted one hour delivery slot. If this slot turns out to be inconvenient you can re-arrange the delivery for another day, just by replying to the email or text message.
PEACE OF MIND 3 YEAR WARRANTY
When purchasing our computer you will get a 3 Years Warranty as standard, you have the peace of mind in knowing that there will be no cost involved should a problem occur with your hardware - you can simply box up the computer in its original packaging and our courier will call round on a working day convenient to you to collect the computer. We will then repair your computer and return it to you free of any carriage charges. (Software not including e.g. Windows 10 Operating System etc)
- WARRANTY EXCLUSIONS
- Operating Systems including third party software
- Accidental Damage.
- General wear and tear, misuse, neglect or damage by the buyer.
- Incorrectly installed goods.
- Overheating due to excessive dirt/dust build up.
- Consumables (Ink Cartridges, batteries, etc).
- Data Recovery & Backing up of data, files and programmes.
- Remedy of incorrectly installed/incompatible software which is not provided
- Remedy of viruses.
- Compatibility of 3rd party software/hardware.
NOTICE: If we find the computer to be damaged by the software and not the hardware, we still will fix this for you (ALL DATA WILL BE LOST), but this will involve a labour charge of £59.99 plus the delivery charge of £14.99. But of course we will confirm this with you in advance.