HP Care Pack services offer upgraded service levels to extend and expand your standard product warranty with easy-to-buy, easy-to-use Support packages that help you make the most of your hardware and software investments. They let you choose the Support levels that meet your business requirements, from basic to mission-critical. They help you contain TCO. And they offer you coverage options for all key IT areas. All Supportpacks must be purchased within 180-days of Hardware purchase date with the agreement start date being the Hardware purchase date (and NOT Supportpack purchase date). Supportpack registration should be done within 10-days of its purchase and is a must before receiving any Support from HP. HP Supportpack are available from commercial computer resellers. Product numbers ending with A are physical HP Supportpacks, Product numbers ending with E are electronic HP Supportpack available through select resellers. Product numbers ending with VV are HP Supportpack available through Select Express. Post-warranty: Product numbers ending with PA are physical HP Supportpacks, product numbers ending with PE are electronic HP Supportpacks available through select resellers.
|Services Provided||Foundation Care Service + Hardware Support + Software Support + Exchange Service|
|Contract Period||1 Year|
|Response Times||Next Business Day|
What happens after I've placed an order?
What delivery options are available?
Standard weekday deliveries to UK mainland addresses are free of charge
FREE UK Delivery - UPS/DPD Tracked
PEACE OF MIND 3 YEAR WARRANTY
- WARRANTY EXCLUSIONS
- Operating Systems including third party software
- Accidental Damage.
- General wear and tear, misuse, neglect or damage by the buyer.
- Incorrectly installed goods.
- Overheating due to excessive dirt/dust build up.
- Consumables (Ink Cartridges, batteries, etc).
- Data Recovery & Backing up of data, files and programmes.
- Remedy of incorrectly installed/incompatible software which is not provided
- Remedy of viruses.
- Compatibility of 3rd party software/hardware.
NOTICE: If we find the computer to be damaged by the software and not the hardware, we still will fix this for you (ALL DATA WILL BE LOST), but this will involve a labour charge of £59.99 plus the delivery charge of £14.99. But of course we will confirm this with you in advance.